Returns Policy

Our Refund Policy operates within the guidelines of the NSW office of fair trading - Please choose carefully.

We do not normally give refunds if you:

  • simply change your mind
  • make a wrong decision
  • do not have the operating systems or equipment necessary to activate electronic materials supplied, or
  • purchase a text knowing that it is imperfect e.g. a sale or reduced price item due to minor damage

Purchases may be returned (and a credit note issued) for items;

  • In original mint condition
  • Purchased within 14 days
  • With purchase receipt
  • Credit Notes are valid for 12 months and cannot be replaced if lost.
  • Shrink-wrapped packages/books cannot be returned once they have been opened as they are no longer fit for resale.
  • Credit applied to customer accounts is available for use in store and online to that account only. It is non-transferable.

Do not return items for refund before contacting your United Campus Bookshops retail outlet for advice. Postage charges will be the responsibility of the online customer. Please ensure any returning items are carefully and securely packaged to ensure they arrive in original mint condition. Failure to do so will result in us declining the returned goods.

Unclaimed & refused items returned to us by Australia Post will be charged for return post before any consideration of credit is given.

Where a refund is requested for unwanted goods ordered, an administration charge of $10 shall also be applied.